The UPS Store - Santa Paula, California

Farah T.

I went to get a package shipped for return. I was assisted with getting the package into the store. However, the employee stated that since the package needed to be taped, he would have to charge me $5 to tape it. Then at the register he did not tell me, but charged me an additional $3 for computer use ( I did not use their computer). The employee with long hair did not tell me why he was charging me extra. The total amount I paid was $8.

Melissa E.

The other reviews are correct. I arrived well within the business hours posted on the door and here on google maps and they were already closed. I was wanting to open a mailbox service but if this is how this store conducts business, I want no part. I’m glad I didn’t.

Jesse

I’ve done a lot of business here from Amazon return drop offs to shipping and notary services. The staff has always been professional and courteous to me, and I’ve never had any issues. Nice to have something local to handle these services.

Rick N.

Non-stop bait and switch out of this place went there for a notary The kid doing the notary looked like he hadn't even showered in 3 days. He looked like a little hoodlum. I didn't really even want to give him my driver's license number.

Update: after "response from the owner" highly doubt it was the owner that responded. If you want to discuss your policies, let's do it here. Start by having employees dress with a little bit of professionalism, and when they show up smelling like weed or BO, send them home. I doubt the "owner" would be able to notice given the odor blend of rotten curry and a foot that hasn't been washed in 2 months. Guessing he was the dude in the corner watching everyone.

Alonso R.

Never open at the time they say
Even when they say they are open they are not
Really bad staff running that store
It would be much appreciated if they close it and not have people driving over there for nothing

James L.

There is a reason why this store only has 2.7 stars, because some of the staff lacks the common decency when it comes to serving customers. We have used this store for a very long time and almost every day but not anymore. My wife went to drop off some packages not realizing the store was closed. The staff person opened the door and very aggressively said they were closed three times. My wife wasn't even attempting to get in the store, she was just trying navigate the many packages in her hands. My wife then proceeded to tell her she could at least smile and say it a little nicer. The employee called her rude and told her she doesn't have to do business there anymore if she is going to be rude. Does expecting common courtesy now mean you're rude? It is nice to know that UPS is so big that common courtesy from its employees is not a priority. I strongly suggest that the owners of this establishment train their employees on what customer service means, even if you are closed and off the clock.

Alex K.

As others stated, posted business hours are not honored, specially on Sundays.

Fatima E.

I dont understand the bad reviews, maybe in the past. I've had stuff notarized. I've had lots of returns to amazon. And I've never had any kind of problem. The owner is grouchy maybe it's affecting the workers. They can be a little friendlier. But they get the job done and they're helpful.