Pacific Neuropsychiatric Specialists - Santa Ana, California

Gabs Jaan (Exploring)

This was my first time visiting this office and from the first impression it’s very clean and neat office and I really enjoyed the waiting area. The staff was very helpful and kind to my test took only 20 minutes and I was guided.

Johanna Joson

Sophia is such a sweet person very down to earth and she is so professional. I’ve been seeing Jennifer for almost 6 years and I was transferred to Sophia and our first meeting is well connected, told me everything I know of my meds. She listens to you and I can feel her sincerity over the phone. I am definitely looking forward to our next appointment.

PanchoPantera10

Beautiful place, I felt so welcomed as soon as I walked in. Sofia was very nice and had an open mind and a heart. Will definitely come back again soon.

Ash

This is the WORST office staff including Latecia “with prior auth” and Anthony “the manager “ what a joke. I was supposed to pick up anxiety medicine after losing my 3rd baby…. Having major panic attacks.. Latecia not only sent in wrong medicine… has lied about sending in new prior authorization to my insurance and I spoke to them .. she NEVER DID and was lying… her and another girl started attacking me over the phone yelling they already helped me and it’s my problem with insurance…. it has been 2 and a half weeks since my appointment and she still has not fixed it or sent a new prescription…. Spoke with Anthony”the office manager” last week and he said he would call me back to fix it.. still waiting for that call anthony!!! No one come here , you will only be put through more emotional distress than you’re already in… So I have been having to go through alll my anxiety attacks with nothing to help… This is so disappointing there are people in this world that feel they should work in the mental health Industry when they really should actually be soooo far away from that kind of work… this is unacceptable treatment… you guys are going to force someone to end their life when they are at their lowest of lows and no medicine accessible that they were prescribed…. Absolutely WRONG…. Look at your other reviews.. geez!! DO BETTER!!!

Shahrokh Mirza

Just not trustworthy!! There are a bunch of international worker over there who don’t know how to treat people in the USA. Forget this place, because they are not responsible for their fault. And when the supervisor screwed his job she (Indian lady) just didn’t accept her fault.
My practitioner said he’s gonna send my prescription to the pharmacy as I was in his office. I’m going to the pharmacy and they neither send it or call the pharmacy. I’m driving back to their office again, they did not let me talk to my practitioner!!!

Conrad Allenbach

Everything and everybody were professional and courteous. It was frustrating to have to duplicate all my info in hand after being prodded to complete it all on line prior to my appointment. Dr. Adam was great!

C W

This review is regarding the office staff. Very unprofessional and rude.

I had an appointment for Friday 5/10. They claim to have called me and left a message about canceling the appointment but I never received it.

What I did receive was a text from them the day before (Thursday) as well as an email also on Thursday reminding me of the appointment and another text message an hour before the appointment reminding me to be there. This was for an appointment I set up over the phone with a member of the staff.

When I show up the receptionist immediately says my appointment needs to be rescheduled for Aliso Viejo. I took off work and drove 20 minutes for this appointment and now I am told that it needs to be rescheduled in Aliso Viejo? Anyway, she could not be bothered with this inconvenience for me and rolled her eyes and called her supervisor on the phone and after speaking to him in spanish he shows up some person with tattoos on his neck. He never apologized for this once and took no accountability for the complete waste of time and day off. Neither of them could have cared less honestly about this not only huge inconvenience but financial burden and wasted time.

I will never be back. I can't see how you can run an office this way. You claim to have tried to call me to cancel and then send multiple texts and emails reminding me of the appointment. When I arrived the receptionist (both of them) were doing nothing but sitting. If someone tried to call me the day before to cancel and didn't reach me I would think they would try the next day or how about sending a text or email that it was cancelled? You sent multiple texts and emails reminding me of the appointment?me to call Very poor service! Very inconvenient! I am going through some things which is why I reached out for an appointment and you just made it worse!

Shannan Lee

I like my doctor Alex because he’s very caring kind and understanding and he always prescribes my medication. Good and makes me feel better. I will see him next month in person and I appreciate everything he does for me and his staff too. Everybody’s very kind and helpful. I appreciate the staff too, all great people there at that office. I cannot say anything bad about anybody because everybody is so good.