LMi.net - Berkeley, California

Lucia Rose

Lmi is the epitome of a local, human based service that is responsive, efficient, reliable and relatable. I’m so grateful that I can turn to them when an issue arises. Lmi seems to genuinely care and want to fix your problem. Thank you Lmi

Anapanasati ॐ

Local business, using the Sonic backbone. You're at the mercy of the infrastructure though, so you'll need to also deal with AT&T if there's a problem. Would be much easier if they had 24/7 support, but no dice. Just normal business hours (keep that in mind if you have to cancel service and return equipment). Had several problems over 4 years, and often a whole weekend without service until they check messages on Monday morning.

If you get a chance to use their fiber service, that has the potential to avoid all the horrible infrastructure issues that I ran into... Give that a shot.

Service is hit and miss. Some of the people on support know what they're doing, others are not as great.

Always watch your billing if you're told that you'll get a credit for service outages. I never got credit for almost a month of total outages (over 4 years) until I closed my account. On the plus side, the person in charge of that is very friendly and helpful (even though I was stopping service). So they're not malicious, they just have some bad internal communications.

Jane_Vavra Jolly

These people and their service are great - I only needed a consultant when my knowledge wasn't up to par, and I certainly can't blame an internet provider for that. They are human, not robotic, and I don't have to wait on long phone holds to talk to them. Their rates are decent, and the consultant I use is intelligent and is not constantly replaced. I hope they live long and prosper.

Steve Mann

These guys (and gals) are great. Excellent service and customer support, and 1/2 the price of Xfinity for much higher bandwidth. I've purchased Internet services, both business and personal, from a variety of providers for at least 30 years. LMI is the best I've ever had. And, I can walk into their office because it's close, and there are real people that you can talk to. Bonus.

HighSpirits w Mika

Omg!!! I wanted to cancel Comcast because their Internet services costs are outrageous!! One day last year my sister put me on to Lmi.net. Everytime and I mean, everytime the interaction with the employees are professional & pleasant.I recently called to address a connection issue.
Let's begin with Ms Jackie. She has a way of making you feel appreciated & goes over and beyond to make sure your concerns are addressed no matter how many times you need assistance. She gives off a sweet demeanor, down to earth kinda gal with a nice sense of humor.Im sure she is a cute as her personality!?
Let's talk about the superb tech assistance. Julio is amazing. He is nice, patient and keeps his word. If he tells you he will call back to make sure your service is good..count on it.He called me multiple times until he reached me.‍♀️? He gave clear responses to my questions and offered solutions to address the issue. Usually when your experiencing issues with your internet your frustrated and the person on the other end sometimes complicates the situation. Not with LMI.Their willingness to help and get you right is on point.You can tell this company treats their employees like family and not just an employee. It just happens to trickle down to the customers and I appreciate that. Yes! If you need affordable internet service, pls check out LMI!!! Ion if their in your service area but it doesn't hurt to ask?Thank you Jackie and Julio for the awesome experience! And to all the other colleagues, I appreciate you as well!!
I'm pleased with my internet service and the price is affordable. Now I don't feel like I'm crushing my budget for wifi

Jen St.Hilaire

I've been a customer for at least 5 years, and always had great, fast internet service and wi-fi. Any time there has been a problem, it was easy to get a hold of a tech and they helped me solve the issue within minutes over the phone or sent someone out to reposition my dish. It's so refreshing to deal with somebody local who isn't reading from a script. Highly recommend their services!!

Amy Morgan

Our business is saving a lot of money with LMI in comparison to what we were paying for AT&T. And the customer services is SOOO much better. I can't tell you how much trouble I had with AT&T. With LMI, I just call or e-mail, and if someone doesn't answer the phone right away, someone calls back very shortly after. They have walked me through setting up my voicemail system over the phone, gone through the extra effort of researching a reconfiguration for our fax machine which didn't initially work after we switched to fiber, and they have visited us in person as needed. Great phone and internet service. Great customer service

Sarah Donaldson

Superior customer service today when an old router failed. Painless phone help, courteous help at the office, plus a quick purchase of a new router. Gold star for the immediate follow up call to confirm that all was well. Three cheers for a local internet provider who employs kind, helpful, patient, and easily accessible human beings.