Fusion Care Group - Santee, California

Breanna G.

Fusion Care Group has been amazing and I highly Recommend coming to them! From the start of the first phone call I spoke to Aliya and she was so sweet and helpful! She worked with my busy schedule and was able to get me in to see a therapist within the same week. I provided her with what I was looking for and she paired me with Dr Samar! At our first encounter in the office it was great! The reception area and office was very clean and organized and very home like feeling and welcoming! After meeting Dr Samar she made me feel comfortable and inviting! I will be referring my family members here! I love the flexibility also since I work in san diego but live in riverside county they offer both telehealth and in person therapy! Therapy seemed very intimidating for me but they have made it easy to keep coming back to my appointments!

tara S.

This place will take your money and not care. I cancelled my 9am appointment at 830am the day prior. They still charged my Credit Card a late cancellation fee even tho it was over 24 hours. When I called , it took them 4 days to return my call. They then proceeded to argue with me my appointment was at 8am, not 9am even after I emailed them their calendar invite stating it was 8am PST 9am MST. She argues that I am in PST. Not MST, even after I let her know Phoenix is MST. Finally they said they would do a one time refund since I was so close. I didn’t argue since I was getting my $100 back. However 2 weeks later no refund and no answer and wasn’t even an option to leave a voicemail. Worst customer service ever for people looking for help.

L A.

Let’s start with the good. $10 copays are good. Able to do online appts are also good.

Moving onto the not-so-good. I have had wonderful (expensive) out-of-pocket therapists in the past (you get what you pay for) so when you get one that is kindof dry and well, let’s say it, useless, it’s a let down. I’m speaking about our couples therapist who I wish not to name. He’s a nice person but hasn’t done much to help us yet as a couple. We’ve been seeing him about 6 months.

Secondly, the individual therapist I really liked dropped all her clients with a one-week notice (she was moving out of state—understandable). So I got switched to someone else. This therapist I was switched to literally cancelled our first ever appt at the last minute! What a way to build rapport. He gave some canned excuse.

I work full time at 2 stressful jobs and have 3 very young kids so I don’t have a lot of free time for self care, and I dropped everything to carve my schedule around this “therapist” Marc Gotbaum’s appt, which pretty clearly he didn’t care about. He’s one to avoid.

Really I haven’t been that impressed with fusion care group. Been with them nearly a year. The only thing that works is they take my insurance & it’s a cheap copay. That's a pretty low bar tho. Their therapist selection has been hit or miss (only one good one so far). Their policies on allowing therapists to drop entire sets of clients with little notice, drop first appts with clients last minute with no notice etc. is absolutely awful. If you’re trying to destigmatize mental health and help people get the care they seek, this is 180 degrees the wrong way of doing it.

Shelby J.

Apparently there are no supervisors and no one wants to remove appts they added back on. No issues with therapists but beware if you aren't a cash patient this awful will have a policy for everything that will cost you.

Jessica G.

Sara Tousi was very unprofessional and refused to find time that worked with my schedule, one of my work meetings was changed and she didn't even bother to contact me to reschedule before billing my account for $100. In my last few appointments she was too busy working on something else to provide the services I paid for, and I never asked for another appointment but she charged me another $100 for a missed appointment anyway.

Aaron S. (.

my insurance no longer covered me, and they decided to wait a month before notifying me. Multiple people at my job have had the same experience with this company.

Victor G.

Got referred to them by my doctor. They called right away and emediatly schedules me for an appointment I am in the military so I'm covered by tricare. But they demanded I give them a credit card. Which anyone that is military knows we do not pay for anything. And anyone who has ever received care outside of a military installation also knows civilian health care will try ro charge you even when they know they shouldn't. Even send you to collections etc. So for a company to require a credit card even knowing I'm military and knowing they are not allowed to bill me for anything beyond what tricare allows because well it's a federal law that says they can't do that I'm sorry but that company is a just trying to rip you off and charge you extra money. I would be willing to bet they are over charging everyone and most people don't bother to question it! I would 100% find a different place to receive your care. This place does not care about there patients they only care about making mone!y!!!!

TGOD T.

They have 1 star because you unfortunately can not give 0.... the care manager Aliya Bram, is terribly rude... I am active duty Navy and was referred to this office by my medical provider, and from the first contact I was met with rude remarks and lack of concern.. Do NOT go to this office ask your medical provider for another place to go..
This place has no regard for you or your wellbeing... Oceanside