Crunch Fitness - Santa Maria - Santa Maria, California

Brenda L.

If I could give 0 stars I would. I started off excited to sign up for the gym. However, I was disrespected when I asked questions and was treated as if I were stupid. When I showed the front desk lady the promotional ad they posted on social media, she asked if it was from the Crunch Santa Maria page. I said yes. She went on her phone to look it up and claimed she couldn’t find it, so I showed her from my phone. Then she said the post was from December and claimed it wasn’t valid because we are in January, even though I had been there just a week ago, and another employee said she would honor that promo if I decided to sign up after my free trial. Aracelia then stated that the valid promos are pinned at the top of their feed. When I clicked the first pinned post, IT WAS THE SAME PROMO I HAD JUST SHOWN HER (and it was posted three days ago!). She is clearly not up to date and cannot give correct information.

All of this was done with attitude, hostility, and a complete lack of respect. She also gave me a price, and when I asked how much it would be with taxes, she claimed they don’t charge taxes. Which seemed questionable. Her attitude and hostility were on another level. In the end, she rudely said, “Are you going to sign up or not?” as if I were wasting her time.

This was far from the experience I was hoping for. Aracelia treated me extremely poorly. I find it disappointing to be treated like this when all I wanted was to sign up for the gym to start the year off right. It was a total lack of respect.

Customer service is terrible. Is this how you treat your future customers? If I am going to pay for a service the minimum you should offer is respect.

James D.

Went in for a 3 day trial and they require so much just to try the gym out. They needed a bill or proof that I’m a local resident with my name on it which is fine if that’s their policy. After all this the manager came over and told me that I needed something with my name on it to do a trial if not I can pay $15 dollars for the day and they can put it towards my first month. Her tone was aggressive and rude trying to get me to sign up for a membership without being able to try out the gym. Anyways I went to planet fitness and they don’t make all this fuss for a free trial, I ended up getting my member ship there instead. This review is written more for the rude tone of the manager that works there. I dident want to believe the reviews but this was my first experience within 30 min of being there. Believe the reviews and stay away from this place!

bella

Despite having paid for our memberships until the end of the year, we are being refused service. This is outright discrimination for teenage girls and completely unacceptable. We chose Crunch Fitness expecting a welcoming environment, but instead, we are met with unjust treatment. This needs to be addressed immediately. Members deserve respect and the services.

jake W.

I had a terrible experience with this gym. I signed up for what was advertised as a ‘no commitment’ month-to-month membership at Crunch. Unfortunately, I was hospitalized with rhabdomyolysis and needed to cancel my membership. When I called to cancel, I was instructed to send an email, which I did. I even received confirmation that my cancellation was approved.

Despite this, money was still withdrawn from my account. When I called to address the issue, I was told there was actually a ‘2-month commitment,’ which was never mentioned when I signed up. I asked to speak with a manager, and the person on the phone said, ‘Managers are here, but they can’t speak right now. They’ll call you back.’ Unsurprisingly, I never received a call.

This experience was deeply frustrating and felt misleading. I was upfront about my circumstances, but the lack of transparency and poor customer service made things worse. I would not recommend this gym to anyone.

Juan V.

Have been long term member of Crunch. My son is also member with crunch which he also enjoys working out here.

I enjoy spending time with my son here at the gym.Plus the whole staff is friendly and willing to help.

Gerald M.

I’m military and just moved into the area. I was looking for a gym to try out and sign up for and noticed Crunch Fitness. Signed up for the 3 day pass and came into the location to redeem it. Apparently, you cannot claim the trial pass unless your drivers license says your address is located in the city. How ridiculous is that and even when I mentioned I just moved into the area and my ID didn’t show that because I’m new. They then said I could buy a $15 day pass but that defeats the whole purpose. Why spend extra money for a gym to try out. Seems like a poorly ran company policy. I’d advise all military members stay away. Not military friendly or understanding. Many other better gyms in the area which will actually let you try them out before paying any type of fee.

Priscilla L.

Horrible customer service. So difficult to get a response or assistance from management. I got charged for an annual fee when my contract was over and I made it clear I didn’t want to renew. Never got calls back. Might not even get a refund.

Diana N.

The manager is rude and disrespectful
Refused to help
Went in to get a good time for my son to do a
A 5 min body fat measurement for the military service
she refused to give me a time or day simply stated before 5pm
So I asked for 8am and she said no
I asked again okay so what time and she once more refused to give me a time
Super frustrated and no way to treat anyone who is trying to serve our country!!!!
Owners please be aware because my son isn’t first one that got treated these way
By the same manager!