New U Therapy Center - Valencia, California

Shanese Hamilton

I didn’t even get a chance to start working with them. I filled out the new patient forms like they asked and didn’t hear anything back for a month. I called and left a voicemail and no one contacted me and then I sent an email which was promptly replied to that I would receive a phone call but a few hrs later when I did get the phone Call the person on the line in a very monotone voice confirmed I had insurance (as if I didn’t know that) and then just said someone else will call to set up an appointment, have a good day and hung up the phone. I am not impressed with this. I just want to get help with my condition and this transition in a new area has not been easy for me so making someone wait for a whole month just for a lackluster phone call to wait for another phone call isn’t exactly what I was hoping for when I just need help. I do not plan to work with them as this first impression left a bad taste in my mouth.

Jackson Riddell

I joined New U Therapy with high hopes, as I am going through a challenging personal situation and sought professional guidance to navigate a job transition. However, I’ve been extremely disappointed with how my circumstances have been handled. Despite joining the session late due to a natural disaster and financial struggles, I was still charged a $100 late fee, even though I still joined and had 40 mins left of the full hour session.

This feels especially unfair given my current situation and the fact that I joined New U Therapy in good faith, hoping to receive the support I desperately need. I understand the importance of policies, but given the exceptional circumstances, I would have expected more understanding and flexibility from a company that claims to help people through tough times.

I hope the company will reconsider how they handle situations like mine in the future, as it would make a significant difference for clients who are already going through a lot. ~ Jackson

Jim Johnson

This place will charge you any chance they can! They do not help you… I missed a appointment due to court even tho I contacted them ahead of time and they told me the 50$ they charged me will be credited to my next visit… then I had a emergency at work and missed my next visit so now they are charging me an extra 150$ this place doesn’t care about its patients at all and is super money hungry and the staff you speak to barley speak English on the phone so you can’t even understand them… there are far better places that won’t charge you an insane fee.

Renee Olympia

Spare yourself, honestly. The weirdest psychiatric office I’ve ever had to deal with. Monthly appointments just so they can charge you an additional $40-50 for your medication refill. They literally will not refill unless you do the monthly appointment.
I saw my old psychiatrist once a year, and now I’m catching up with the new one every 3 weeks …. “Yep, the medication I’ve been on for four years still works!” Lol. it’s ridiculous.

Also, the staff is incredibly rude. It feels like I’m talking to robots, and honestly, maybe I am? You really just don’t get any sort of human decency with the people on that work there.

ian sanchez

They dont help relieve you from work due to your own medical condition from work. So if you choose here good luck paying your leave from work out of pocket for the next 3 months and for every document you request they will charge 150 dollars.

Matilda Newson

Innovative mental health treatments like ketamine therapy are revolutionizing care at this top-tier psychiatry center.

Leslie Williams

The therapy center's approach to psychiatry services was refreshing. The staff was knowledgeable and caring, and the ketamine treatment provided me with a sense of hope and relief.

Bhausaheb Deore

Seeking help at this therapy center was the best decision I made. The psychiatry services were comprehensive and compassionate, and the ketamine treatment gave me a new perspective on healing.