M M
1/5
HORRIBLE EXPERIENCE! Don’t waste your time. Just go to a real therapist as all of these are people learning & have no idea what they are doing. I have been to places like this before but they were trained better. If I could give zero stars I would.
Where do I even begin with the awful and unprofessional things that have happened?!
1. I was told I would get a call back and never got a call back. She said it might be a few weeks so to be patient. I wait a few weeks and no one ever calls. Months pass I finally call because I felt I needed support and therapy could be useful. Someone says they apologize someone else will call soon.
2. This new person calls and schedules an over the phone call to see what I am seeking. She herself schedule x time with me directly and also received confirmation. Date & time rolls around and No one ever calls me. Almost an hour + later a scared sounding girl calls and says “sorry I was in a meeting”. Yaaa I highly doubt that since we scheduled our meeting over an hour ago, also if you had actually remembered you could have said I have a client waiting or sent an email saying you were late. When we finally speak I’m not very open at all since I feel shes unprofessional already. And honestly she sounded so all over the pIace, not knowing what to ask and scared which is why I was not about to share anything too personal over the phone. I say I would like help with relationship building and offer nothing else. She asks my availability and that’s the extent. We were on the phone less than 5 minutes total. An in person session is scheduled for more than two weeks from then. Two weeks pass, day before I get a call cancelled. She proceeds to say “with your level of depression I cannot help you”. Excuse me what? First of all you’re just an intern who has never met me and now you’re diagnosing me over the phone And telling me I need a “specialist”. Either way I don’t want to work with someone who doesn’t want to work with me so fine transfer me.
2. I get placed with another woman Gina. She actually follows up but yes it’s ANOTHER two weeks out! We have an intake session etc. I think everything is fine then at the end of the intake session Gina says, so “I know we agreed to X day but I have someone who came in after you and they would like this time slot and I would like to work with them. Can you move time slots so I can work with them?” I tell her no I would like to keep this time slot and this works perfectly for me. She proceeds to agree that I was her first (potential) client and asked for this slot first but then continues to guilt trip me saying “but this is the only time that works for them and I want to work with them”. Like annnndd this means I’m not important enough for you? I already clearly said I would not like to move time slots and yet you keep pressing me and now trying to make me feel bad with your tone and facial expressions? Completely unprofessional and unacceptable in my opinion coming from a therapist. So again, if these people don’t want to work with me you should just say so instead of making me waste my time trying this clinic.
Whoever is in charge of training needs to do better because this was a beyond an awful experience from everyone here. Imagine I were suicidal or on the verge of something extreme? I go here for help AND this is the way I am treated! Not okay! All I was trying to do was to get extra support and guidance and I was treated like I was unwanted and didn’t matter. Please do better so others aren’t turned off my therapy as I did believe it could be extremely helpful. Perhaps just this place is just awful.
